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Evidence Guide: CSCORG504A - Coordinate the implementation of change

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG504A - Coordinate the implementation of change

What evidence can you provide to prove your understanding of each of the following citeria?

Plan for change.

  1. Create opportunities to develop and communicate solutions to problems and issues in the workplace.
  2. Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes.
  3. Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures.
  4. Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context.
Create opportunities to develop and communicate solutions to problems and issues in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use group processes to assess proposals to determine the benefits and costs of change and advise key people of the outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that all key people are involved in developing a change management strategy and plan according to legislation, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure plans for implementing change demonstrate an awareness of the political, resource and industrial context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change in the workplace.

  1. Determine resources required to implement change and allocate as required and according to priorities.
  2. Provide direction and support in the change process to team members to enable commitment and a collective focus.
  3. Promote cooperation from key people to assist in and support the implementation of change.
  4. Provide information on the operational aspects of change within the work unit routinely to colleagues.
  5. Organise training where required to develop awareness and skills needed by staff to benefit from change.
Determine resources required to implement change and allocate as required and according to priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide direction and support in the change process to team members to enable commitment and a collective focus.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote cooperation from key people to assist in and support the implementation of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on the operational aspects of change within the work unit routinely to colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise training where required to develop awareness and skills needed by staff to benefit from change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate change.

  1. Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.
  2. Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms.
  3. Provide feedback on the impact of change to key people as input to planning and policy development and reporting.
Develop feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the impact of change and evaluate progress and issues according to evaluation mechanisms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback on the impact of change to key people as input to planning and policy development and reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement. The material should be relevant to organisational requirements and defined work role.

Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to coordinate the implementation of change in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating the implementation of change, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to protocols for implementing change within the organisation

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communicating with a diverse range of individuals at different levels in the organisation

responding to diversity, including gender and disability

problem solving in the context of managing change

coaching and mentoring others in the change process

managing the effects of change in the workplace, including occupational health and safety issues such as workplace stress.

Required knowledge:

legislation, regulations, policies and procedures relating to protocols and guidelines for implementing change in the workplace

Environmental or sustainability legislation, regulations and codes of practice applicable to industry

a range of change management models and tools and the application of these in the workplace

organisational structure and culture and the impact and effects of changes on individuals and organisations

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

equal employment opportunities, equity and diversity principles.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Change may include:

imposed, self-initiated or through identifying opportunities

implementation of new work practices and procedures

legislative change

budgetary reform

changes in the machinery of government

organisational restructure and functional change

emerging community issues

new government initiatives and programs

technology transfer to the workplace

staffing changes

shared services environment.

Key people may include all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, including:

employees at all levels of the organisation

clients

other public sector organisations

private sector organisations

community groups

union and association representatives

boards of management

government and Ministers.

Legislation, policies and procedures may include:

federal, and state or territory legislation and local government regulations

government policy

code of ethics

organisational code of conduct.

Support mechanisms may include:

explaining and clarifying

coaching

mentoring

problem solving

counselling

referral to available services

debriefing.